Shipping policy

Shipping Information Policy

Effective Date: September 17, 2026

At Magnetude Jewelry, we want your shopping experience to be smooth and enjoyable. This Shipping Information Policy explains how we process and deliver your orders.

1. Order Processing

Orders are generally processed and shipped from our facility within 2–3 business days after your order is placed and payment is confirmed.

Please note that processing times may vary during holidays, promotional periods, or times of high order volume.

2. Shipping Method

We ship orders using the United States Postal Service (USPS). Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, when available.

3. Delivery Times

Delivery times depend on your shipping destination and the selected shipping service. The estimated delivery timeframe begins once your order has been shipped.

Please be aware that delivery estimates are not guaranteed and may be affected by weather, carrier delays, holidays, or other circumstances beyond our control.

4. Order Tracking

Once your order has shipped, you may use the tracking number provided in your shipping confirmation email to monitor its progress.

If your tracking information has not updated, please allow additional time for the carrier to scan and process your package.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you need to correct your shipping address, please contact us as soon as possible. We cannot guarantee that address changes can be made after an order has been processed or shipped.

Orders returned due to an incorrect or incomplete address may be subject to additional shipping charges.

6. Delayed or Lost Packages

If your package is delayed, please check the tracking information and contact the shipping carrier for the latest updates.

If you believe your package is lost or has not arrived within a reasonable timeframe, please contact our support team at support@magnetudejewelry.com. We will assist you in investigating the issue.

7. Damaged Packages

If your order arrives damaged, please contact us promptly with your order number and photographs of the packaging and damaged items. We will review your request and provide assistance.